UNIVERSITY OF FLORIDA
COURSE MANAGEMENT SYSTEM ADVISORY GROUP

Questions for Vendors

1. How long has your company been serving higher education?
2. Can you give examples of ways that your company proactively works to make CMS implementation and use successful? How much input would our institution have into current and future development of your product?
3. To what extent will your product and its implementation align with UF strategic planning efforts? [Vendors will be directed to appropriate strategic planning documents]
4. Can you give examples of how your company has developed or modified your product in response to customer feedback?
5. What is your company's structure and model for technical support of customers?
6. How many higher education institutions are using your CMS? How many institutions demographically similar to UF are using your CMS?
7. Can the company provide reference customers similar in size to UF who have implemented your CMS?
8. Can the company provide reference customers who have migrated from competing CMSs to your CMS?
9. To what extent does your product integrate with other products, e.g. third-party programs, portal systems, etc.? To what extent does your product integrate with PeopleSoft specifically?
10. With what educational groups, organizations, and initiatives are you involved? To what extent are you involved with industry standards such as IMS, SCORM, IEEE?
11. With which browsers and operating systems is your CMS compatible?
12. What is your company's policy regarding the intellectual property rights to content developed in courses running on your CMS? Is this policy formal and written or informal?
13. What is your company's policy toward the privacy of user data recorded in the system? Is this policy formal and written or informal?
14. What kind of training will be provided for local support staff (administrator's, system administrators, instructional designers, etc.) and for faculty and student users?
15. Should we decide not to continue with your CMS after an initial adoption, how well does your system support an exit strategy including portability of materials, compatibility of features and functions with other systems, etc.?
16. To what extent does your product comply with ADA and Section 508 accessibility requirements for student, faculty, and administrative users? Provide examples using the 16 checkpoints provided by the U.S. Government Section 508 web site [http://www.section508.gov/index.cfm?FuseAction=Content&ID=12#Web].
17. What support will your company provide to move our existing course offerings from our current CMSs to your CMS?
18. Can you model Total Cost of Ownership for UF?
19. Will your company provide a financial statement and supporting data so that we might assess the financial stability of your company?
20. Describe the hardware and software configurations necessary to support growing programs: 20,000 users, 30,000 users, 50,000 users, etc. Include concurrent user considerations.
21. What model do you recommend for disaster planning and recovery? What support will your company provide for disaster planning and recovery?

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